Shipping policy

Shipping Policy

At OhSoHeavenly Cookies, we bake fresh and deliver with care to ensure every order arrives in perfect condition.

Processing Time
All orders are prepared fresh. Please allow 1–2 business days for baking and processing before dispatch.

Delivery Time
Estimated delivery times:

  • Major areas: 5-8 business days

  • Outlying areas: 8-12 business days

Delivery times may vary depending on location and courier conditions.

Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping on qualifying orders.

Freshness Guarantee
Our cookies are baked fresh and packaged to maintain quality during delivery. For the best experience, we recommend enjoying them soon after arrival.

Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 24 hours of delivery with your order number and photos (if applicable), and we will assist you.

Incorrect Address
Please ensure your delivery details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us
For any shipping-related questions, contact us at:
jussyjvnkrs@gmail.com

By placing an order, you agree to the terms outlined in this Shipping Policy.